Attention Customers: We are currently experiencing outages in Geraldton and the Midwest on our Fixed Wireless network due to Tropical Cyclone Seroja. We are awaiting Western Power to come back online. Our Core Network is still functional so other areas and services are not affected. Updates will be provided on Network Status
Outages & Maintenance
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all Western Australians.
For any further information or support call us on 1300 166 331.
Unplanned Outage – Monitoring
April 11, 2021
N1 Fixed Wireless
Geraldton & Midwest
Update – 12/04/2021 11:00am:
Our field teams are on-site and power is coming back to certain areas. Our support team is distributed in other areas and remains operational.
Update – 12/04/2021 1:00pm:
Our Fairfax, Point Moore and Walkaway Fixed Wireless sites have been restored.
Update – 13/04/2021 1:00pm:
We have restored our sites in Geraldton, Dongara and surrounds. Western Power has advised that "construction work is expected to take into Wednesday after which power supply will start to be available to Geraldton town".