We’re upgrading our systems to provide you with a smoother and more efficient NodeOne experience:

• We’re introducing a convenient new billing schedule, commencing on the 1st of June.
• We’re rolling out a sleek, easy to read, new-look invoice.
• We’re thrilled to announce an upgraded customer portal for effortless self-service – so you can update billing details, add contacts, view usage and more.

Your current service, plan, and pricing remain untouched – we’re simply enhancing your experience with us!

We’re upgrading our systems to provide you with a smoother and more efficient NodeOne experience.

Your service will not be impacted by this change. We’re taking care to ensure all services are migrated seamlessly.

No, all plans, pricing and discounts that are currently active will be migrated to our new billing system and will not be changed.

Your invoice will still be issued on the 1st of the month, however, based on your feedback, you’ll now pay for your current month instead of paying a month ahead. Any new NodeOne customers may have their Invoice date issued on the anniversary of their activation date.

Note: If are currently paying in advance, you’ll enjoy a break from billing this May.

Your invoice will still be issued on the 1st of the month, however, based on your feedback, you’ll now pay for your current month instead of paying a month ahead. Our payment terms are:

• Seven (7) days from the invoice date for residential customers, and,
• Fourteen (14) days from the invoice date for business customer.

No, all current contracts will be moved with the original start and end dates of the contract assigned to the account. There will be no changes made to valid contracts.

Yes, we’re rolling out a sleek, easy to read, new-look invoice. Along with your first new-look invoice in June, we’ll include a comprehensive bill explainer to help you navigate new features.

Yes, please find your updated billing policy here.

In response to your valuable feedback, we’re introducing a new Direct Debit option for smoother transactions. Look out for instructions in the bill explainer. If Ezidebit is your go-to payment method, no further action is required.

All other forms of payment remain untouched. Credit Card, Debit Card and BPay are all still welcome.

Yes, you will be issued a new account number, which will appear on your first new-look invoice.

No. Your invoice will still be sent from [email protected]

Yes, all current authorised contacts on your account will be migrated across to the new system. You will receive a notification for each contact, confirming they have authorised access to your account.

If you would like to make changes to your authorised contacts, you can update this in your new customer portal or contact us at: [email protected]

You should be able to find all billing related answers on this FAQ page, or on the bill explainer included with your first new-look invoice in June.

Alternatively, you may contact the billing support team via email below: [email protected]

Yes. We’re thrilled to announce an upgraded customer portal for effortless self-service – so you can update billing details, add contacts, view usage and more.

Getting started on your new portal will be quick and easy:

1. Keep an eye out for an email titled “Important Change to your NodeOne Account” confirming your username and linking you to the new portal.
2. Click the link provided to set up your access and follow the instructions to set your new password.
3. You’re good to go! Be sure to bookmark the new portal link for easy access in the future.

No, once your account has been migrated, your old billing account will be suspended.

If you need to access something from your old customer portal, such as a historical invoice, please contact our billing at: [email protected]

All NodeOne customers will have received an email outlining the changes to the billing and payment systems. The notification will be sent from [email protected]

A further notification will be sent as your account is migrated to the new system, with the details of your new customer portal credentials and to confirm your migration has been completed successfully. This notification will also be sent from [email protected]

If you currently have a Credit/Outstanding balance on your account, this will automatically be moved across to our new billing and payments system.

All payment plans and terms will be moved to our new system, there will be no changes to plans that are currently in place.

If your question is not answered by our FAQ summary above, or would like to talk to one of our team about the changes, please reach out to us at the email address below: [email protected]

At NodeOne safety is a top priority, consequently, your appointment may need to be rescheduled should extreme weather conditions prevail on the day of the installation.

The antenna will be mounted on your roof where there is a clear line of sight to our tower. Typical simple antenna and standard pole installation images are shown below.

A standard installation will take 2 to 3 hours. For larger properties or where a pole is required, the installation may take a little longer.

Your current network connection will not be affected during the installation apart from a brief period when, for safety reasons, your power needs to be off whilst our Technicians are in your ceiling space.

Our Technicians may need to repeatedly enter and leave your property during the installation, so to avoid the risk of your pets escaping or causing injury to themselves or our Technicians, we ask that they are restrained whilst our team are on site.

nbn® specifications say that the service will reach at least 25Mbps downstream at least once at any time during a 24-hour period. There are no guarantees for evening speed peaks with this service.

We strive to do our best to advocate on behalf of our customers to nbn® and to sort out any in-home issues with your connection. Customers who wish to cancel their service within 7 days will receive a full refund.

No. Maintenance on the fixed wireless service may occur during daylight hours for the safety of nbn® technicians climbing towers. We recommend that customers requiring 24/7 internet or VoIP phone services consider a backup internet solution to minimise downtime.

We recommend checking the speed of your internet connection on Speedtest by Ookla. Speed tests performed on our site will save to your account so that our tech support team can see exactly what you’re seeing during that speed test. This makes troubleshooting and, if required, raising a fault to nbn® much easier. We advise running the speed test on a direct connection to your nbn® connection device on an ethernet cable in order to rule out Wi-Fi interference. If you require assistance, please contact our team, they will be happy to help.

Cell congestion on the nbn® tower affects everyone connected to that cell in the area, regardless of which internet service provider is supplying the service. We will endeavour to provide you with all available information on capacity upgrades and maintenance times as we receive them from nbn®.  Note that nbn® is conducting a major upgrade of fixed wireless services across Australia.