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What you need to know about VoIP on NBN for businesses

This year, more and more corporations across Western Australia have been switching their phone services to the nbn™ network for fast, reliable service plans. Savvy business owners have been taking advantage of the company’s flexible phone systems, known as VoIP, to switch their traditional office landlines to an internet-based system. The broadband-based VoIP capability allows organisations to utilise nbn™ phone services for added security, productivity, and monthly savings.

But while firms in Western Australia and beyond have chosen to integrate VoIP phones into their offices, others may still be wondering what VoIP is, how it can benefit their businesses, and what to expect after connecting to the nbn™ network.

To help you make the call regarding VoIP, our team at NodeOne has created a customer guide to help you take advantage of all that VoIP has to offer your business. For more information, or to transition your offices to VoIP services through nbn™, be sure to call our local Western Australia NodeOne team at 1300 166 331. 

What is VoIP for Business?

VoIP, or Voice over Internet Protocol, allows your business’s landline to call home, office, or mobile phone numbers using only your internet connection. Many users have enjoyed VoIP services while talking with friends or loved ones on FaceTime, Skype, or Zoom. Now, your business can enjoy the same convenience and low cost through VoIP on nbn™.

VoIP is similar to your current telephone service in that it transmits audio signals from your phone to another landline or mobile. However, by converting these audio signals to digital data, VoIP uses the nbn™ network to place or receive calls. To make the process even simpler, VoIP allows you to keep your current office number.

The nbn™ network provides two options to receive calls through VoIP: (1) UNI-D systems or (2) fibre-based UNI-V services.


Both UNI-D and UNI-V systems make transitioning to VoIP simple. The most significant difference between the two is the type of nbn™ connection technology your business currently uses.

UNI-D VoIP Services

For organisations using a UNI-D access port, your new VoIP telephones will plug into a specialised VoIP-compatible router. UNI-D VoIP services are the most common, as UNI-D is accessible to all nbn™ service plans.

UNI-V, or Fibre Phone, Services

UNI-V, also known as Fibre Phone, is more exclusive and offers dedicated data bandwidth for VoIP use, providing a more reliable service. If your offices utilise FTTP (Fibre-to-the-Premises) connections, your VoIP handsets can plug directly into the UNI-V port located on your firm’s nbn™ connection box.

For more information on how to transition your business to VoIP, or for help to determine the type of nbn™ connection available at your business, give our local Western Australia NodeOne team a call today.

Why Should I Use VoIP for My Business?

More than likely, you have already used some form of VoIP for business. Zoom calls, Skype meetings, and even FaceTiming with clients and coworkers require the use of VoIP services. Companies have used VoIP for decades, but the addition of the high-speed nbn™ network and rapidly-evolving technology make it an optimal time to transition office landlines to VoIP service.

Besides VoIP’s convenience and simplicity, lower monthly costs offer a compelling incentive to exchange traditional phone service for VoIP on nbn™. Due to extensive cable maintenance, industry pricing requirements, and overhead costs, your monthly bill from a traditional phone company can put a dent in your bank account.

However, internet-based VoIP offers cheaper plans and includes premium features like long-distance calling, voicemail, and caller ID at no extra cost. Your savings can add up quickly by bundling the low monthly VoIP fee with your internet service plan.

Additionally, VoIP on the nbn™network offers:

  • Simple set up
  • Increased productivity for remote teams, thanks to features like call forwarding, apps, and group voicemail
  • Access to usage analytics and account details
  • CRM software integration
  • Easy system upgrades
  • Low data usage
  • Ability to keep your current phone number

With 95% of Australia’s internet users on the nbn™ network, VoIP makes it easier than ever to connect with coworkers, clients, and customers at a low monthly cost.

Is Call Quality Better on VoIP?

Generally, if your business’s service provider connects to the nbn™ network, your VoIP services will be more stable and reliable; it will also offer more clarity than a traditional landline.

However, we strongly recommend chatting with one of our NodeOne customer service team members to ensure that you select an nbn™ plan with the best features for your business. Each plan comes with a distinctive set of characteristics, capabilities, and bundling options for small businesses to large firms and every organisation in between. You can select from the nbn™ Business 50/20 Mbps or the nbn™ Business 1000/40 Mbps packages.

If you’re interested in learning more about VoIP features and how you can take advantage of the nbn™ network for improved telephone services, call our team at 1300 166 331.

Choosing VoIP for Your Business

Now is the perfect time to transition to VoIP services on the nbn™ network. Your organisation will enjoy lower monthly costs, increased productivity, and reliable phone services through nbn™, along with customised tech support, easy software updates, and more.

To learn more about your options and our available nbn™ packages at NodeOne, give our local Western Australia team a call at 1300 166 331 or email us at [email protected].

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