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NodeOne welcomes ComComs customers

Existing ComComs customer? Visit your MyAccount here, or read on for more information.

NodeOne, part of Swoop Holdings Limited (ASX:SWP) is delighted to announce the acquisition of the assets and business of Community Communications (ComComs). 

ComComs has been an amazing success story since it was formed in 2016 by five friends coming together to provide reliable internet to the poorly served suburb of Greenwood. Since then, the business has grown throughout the Perth metropolitan area.  

Established in 2009, NodeOne is an award-winning WA operated Internet Service Provider offering a range of high-speed residential and business fixed wireless and NBN plans. NodeOne has a WA based support team who pride themselves on a reliable network and quick resolution to any customer issues.

I’m a ComComs customer. What does this mean for me?

Firstly, your service will continue as normal and we are confident that you will enjoy being part of the NodeOne family, with their range of high-speed, value for money internet plans and local support team.

Secondly, your next invoice will be issued by NodeOne.  At this stage there is no need to change your payment arrangements.  Additionally, we will shortly be upgrading you to a NodeOne internet plan that offers the highest speed for your current monthly fee. We commit that you will get at least the same, if not better, performance for the same price.

Thirdly, should you need assistance with your service, the support number to call is now 1300 166 331, the email is [email protected] or you can chat with us via the NodeOne Facebook page.  The great news is that Darren Heydon has joined the NodeOne team and he will be ready to answer your calls, along with the rest of the NodeOne support team.

If you have any questions about NodeOne or the businesses coming together, please don’t hesitate to contact us on 1300 166 331.

Frequently Asked Questions

Will my billing arrangements change?

Your next invoice will be from NodeOne, however for the time being, please continue to pay for your service using the direct debit, credit card or BPAY arrangement you have in place.  In the near future, we will be in touch to step you through how to easily switch to a direct NodeOne payment.

Who do I contact if I need support with my service?

The great news is that your current ComComs Customer Support Representative Darren Heydon has joined the NodeOne team and will be available to offer continuity in support. Our locally based NodeOne standard support is available weekdays between 8am and 8pm (AEST/AEDT) and for emergencies at all other times. Our support team can be contacted on 1300 166 331 (option 2) or at [email protected].

Will I still have access to MyAccount?

Your ComComs MyAccount will be available for the time being.  We will shortly share with you how to access your NodeOne MyAccount, which provides details on recent invoices and plan usage, as well as allowing you to raise and track support tickets.

Will my account usernames and passwords change?

Your authentication and MyAccount usernames and passwords remain unchanged.

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